Frequently Asked Questions
Your guide to style, service, and seamless shopping.
What is the standard shipping timeframe for V Hatch orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I track my fashion delivery?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply initiate a return through our online portal to receive a prepaid shipping label or exchange for a different size.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure a perfect fit for every garment.
Are the materials used in V Hatch clothing sustainable?
V Hatch Services is committed to ethical fashion. We source high-quality, durable fabrics and work with manufacturers who prioritize sustainable production methods and fair labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and convenient checkout experience.